Archive for the ‘wireless’ Category

The Answer Is Here! Solving Your Property’s Cellular Coverage Issues

April 12, 2013
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Ericsson reported in 2012 that from the third quarter of 2009 to the fourth quarter of 2011, mobile data transmission increased by 600 percent. Projections by Cisco seem to indicate that the trend will continue, especially as more video is delivered over the internet.

Indoor cellular coverage is becoming increasingly more important- literally by the day. The Pew Research Center reports that smartphone ownership has increased dramatically over the course of 2011-2012, from 35% to 46% of US adults, totaling a 31% increase in less than one year. Add to this the research conducted by Ericsson reported in 2012, showing a 600% increase in mobile data transmissions between the third quarter of 2009 and fourth quarter of 2011 alone, and it becomes undeniably evident that we are knee deep in the wireless revolution. In fact, 80% of multifamily residents now use their mobile phones as their primary phone, as the land line slowly recedes into the night of technologies past. The disappearance of the corded phone is being solidified by new business models introduced by money hungry cell phone companies; these giants are privy to the fact that data usage far outweighs voice communications, and have incented consumers to do away with land lines, by offering unlimited talk time, while adding (not-so-unlimited) data usage fees.

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The Pew Research Center reports that smartphone ownership increased from 35 percent of U.S. adults in 2011 to more than 46 percent of U.S. adults in 2012, a 31 percent increase in less than one year.

All of these changes, quite rapid changes mind you, are creating unintended consequences for many multifamily building owners and residents alike. As the building industry shifts focus towards energy conservation and more sustainable building practices it has become evident that many of the new building materials are particular resistant to cellular service penetration. As you can imagine, this is posing a huge problem for building owners and residents, especially as people become increasingly reliant on wireless technologies. If residents don’t have cellular service inside their homes, how will they make calls to friends and family? More importantly, how will they call 911?? These questions are not to be ignored.

Over 20 times a week someone from the multifamily industry is contacting Spot On Networks for suggestions on how to deal with this difficult, time-consuming, and potentially very costly issue. At Spot On Networks we have dedicated an enormous amount of time to helping building owners combat their cellular dilemmas, and are happy to say, we have just the solution for you.

The right answer can vary from property to property, dependent on the exact circumstances, budget, and level of convenience necessary for residents. The first solution is the DAS System. DAS stands for Distributed Antenna System, and can be quite costly to implement, coupled with extensive installation. Spot On has configured a solution to not only eliminate poor cellular coverage, but to offset the cost of installing an extravagant DAS System: CellBOOST. CellBOOST typically costs about 1/5 of a DAS System, AND provides property wide WiFi.  CellBOOST boosts cellular signal within a building by strategically placing a number of bidirectional amplifiers within the building, and a donor antennae on the roof which receives the cellular service from outdoors. CellBOOST is non-carrier specific, and is Passpoint 2.0 ready for the up and coming technologies.

The second possible solution would be to use existing WiFi applications. If WiFi is available at a property, residents can use mobile VoIP applications, such as Skype as an alternative phone service to make all of their calls, including calls to emergency services- however the location of said caller is not as visible as otherwise. For texting, there is an app called WhatsApp, which enables texts to be sent via Wi-Fi.

Lastly, the lonely Femtocell. The Femtocell is a small, low-power cellular base station designed for in home use. Although each carrier dubs the device something different, all versions are similar operationally: Plug in an internet cable, and use cell service from a single carrier (hence the “lonely”) in an individual apartment (for a fee, of course).

All of these solutions have their own pros and cons, however, when we take a look at the future, it becomes clear that the more effective solution for the long term would be along the lines of CellBOOST. Within a few months, the WiFi Alliance and the Wireless Broadband Alliance will release a compatible set of protocols and procedures that make WiFi networks complementary to cell carrier networks. ImageThe service, called Hotspot 2.0, uses the WiFi Alliance’s Passpoint 2.0 certification procedure for product certification to promote secure, seamless roaming between cell services and WiFi networks. (Read more here.) The first Hotspot 2.0 solution is expected to be introduced during 2013. Some access points are already Passpoint 2.0 certified, such as those deployed by Spot On Networks, used in CellBOOST. It is imperative to take a look at your property’s cellular coverage issues with an eye on the future- the DAS System will not hold up to the Hotspot 2.0, and neither will Femtocell. With all of these solutions available, cellular coverage issues within a building are soon to be a thing of the past (much like the beloved land line…), however, the important thing is choosing the right solution for your needs, and one that will stand the test of time.

No Noise Is Good Noise

December 26, 2012

As internet usage and the increasing demand for immediacy expand, Internet Service Providers are quickly learning that unresolved glitches and errors in network functionality are creating much ‘noise’ on the social media front, ultimately translating into a bad rap- for property managers and providers alike.

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In an article written by David Daugherty for Broadband Communities magazine’s October 2012 Issue, he explains, “Noise is an indicator of how well a service provider performs day to day. If residents make noise in the front office about poor internet performance, rest assured they are voicing their discontent socially.”  This is especially a concern in the student housing sector, as students so widely rely on the internet and social media for many daily activities, such as schoolwork and entertainment. At student housing properties, this noise does not go long unheard, as social media sites are an optimal vehicle for the residents to ‘echo’ any issues they might be experiencing. Philip Emer, director of technology for Preiss Properties, states that in some cases, it has even proven helpful to use said social media thread to help diagnose and address certain problems networks may be experiencing. It is no secret that any problems with service not rapidly addressed, have a surprisingly efficient way of presenting themselves to not only fellow residents, but also property management, regional and corporate offices, and the service providers. In the long run, inadequate customer service definitely has the potential to create a poor reputation for all parties involved.

Luckily, there is a solution. It has taken some time, trial, and error, but the industry is now realizing that many former business models are in need of a total revamp, such as self-help and troubleshooting interfaces. It is important that any network used at a multi-unit facility, especially student housing, is fully managed and monitored to assure a seamless user experience. Subscribers are eagerly seeking swift, tech-savvy, easily attainable customer support representatives, and more service-oriented assistance, less reliant on the outdated do-it-yourself model. Daugherty says simply, “key stakeholders must understand that maintaining customer expectations is a never-ending task”.

Crossing the Bridge to Cellular, Energy, and Financial Efficiency

October 24, 2012

It is important for Property Owners to think ahead while building and/or renovating a property for any number of reasons, but as the green movement and the WiFi revolution advance simultaneously there become more obstacles to overcome, and with that, more solutions.
Richard J. Sherwin, CEO of Spot On Networks states, “The typical apartment owner needs to figure out how to solve the cellular wireless problem”, in an article written for Multifamilybiz.com on October 23, 2012. Sherwin continues, adding, “The signal does not penetrate buildings with energy preserving glass.”, which proves a huge hurdle for Property Owners, as they strive for energy efficiency and top notch technology to suit their tenants.


It is no secret that cell service is huge must for today’s renters; Mike Smith, director or Building Technology Services Group for Forest City Enterprises, knows this firsthand. “As residents tour our properties, they’re looking to see if their phones will work,” says Smith in that same article. Smith continues, “We have projects in Washington D.C. and we go out beforehand and have great cell coverage. Then you put the building up and it’s sustainable and LEED-certified and it kills the reception.”
There are a few solutions available today to combat this issue; however, most are extremely expensive and simply out of reach for many Property Owners. One cost efficient solution is to implement a property-wide wireless internet network, which also offers cell phone data transmission. This affords residents seamless cellular connectivity, even if a building is posing as gate-keeper for cell service. Not only that, but your residents will be thrilled with the adjunct of property wide wireless internet.

The Rise and Fall of the Rental Regime

October 11, 2012

The moon waxes and wanes, tides ebb and flow, and we all know that what goes up, will eventually come down; so it came as no surprise when the rental market started “showing signs of losing steam”, according to a recent report from Reis Inc.

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     In an article from the Wall Street Journal on October 3, 2012, Dawn Wotapka outlines some interesting statistics regarding the recent slump in the rental sector, possibly due to tenants feelings more inclined to purchase real estate while the rates are so low.

What does this mean for the multihousing industry? Well, seeing as research firm Zelman & Associates estimates roughly 235,000 units to be new construction this year alone, it might mean a few things for a property owner.
Not only will rental prices likely decrease over the years to come in order to obtain and more importantly, maintain occupancy; but property owners will have to do their fair share to make renting more attractive than owning. The good news here is that rental properties already have a head start– one word: amenities. Services such as Wi-Fi, when included with a rental property, automatically make a bare home look exactly that, bare. It is essential that owners do all they can to outfit their rental properties with all desired amenities, and adding a fully managed and monitored wireless network to any property is certainly going to increase the rentability, while also leaving property managers and owners available to fully focus on advertising their amenities advantage, and filling their buildings.

Active Connected Devices: Infiltrating the population in full force

September 21, 2012

Whether you are wireless with the masses, or still weighted by a wired ball and chain, chances are you are the proud owner of (on average in the US) 5 active connected devices. Wait what? 5? Active connected devices? Back it up.
Yes. As unbelievable as that is, it is accurate, at least according to some pretty interesting statistics recently released by Chetan Sharma Consulting. For those of you not familiar with the term, an Active Connected Device is any device actively used to connect directly to the internet; examples of these include but are not limited to: desktop computers, televisions, gaming consoles, phones, media players, even cars.

Personally, I was shocked when I first read the staggering statistics. Their study states that Globally there are approximately 10 Billion connected devices, a humble 70% of those devices being qualified as mobile, be it phone, laptop, tablet, or other untethered device. Although the survey does not provide us with a statistic on what percentage of the 10 Billion global devices the United States is responsible for, it does offer us a multitude of other interesting information.

In the United States alone, 80% of the actively connected devices are mobile; tablets and ereaders comprising 13%, smartphones coming in at an estimated 18%, and computers taking the lead at 22%. In another study that Chetan Sharma Consulting released, they estimated that the mobile data market has grown substantially over the last year, composing 42% of the US mobile industry revenues for 2012, estimated to reach an astronomical $80 billion this year alone! It’s no wonder the wi-fi market is full steam ahead.

The one statistic that truly surprised me was how many devices different age groups owned. I was sincerely shocked to learn that the unsuspecting 65+ bracket held the torch for highest percentage of more than 15 connected devices, coming in somewhere around 12%.

This study just goes to show the advances society is making under the influence of wi-fi, especially as it is becoming so readily available. The proof is in the pudding. If it’s not wireless, why bother?

 

http://www.chetansharma.com/USmarketupdateQ22012.htm

http://www.chetansharma.com/connectedconsumer.htm