Posts Tagged ‘internet’

No Noise Is Good Noise

December 26, 2012

As internet usage and the increasing demand for immediacy expand, Internet Service Providers are quickly learning that unresolved glitches and errors in network functionality are creating much ‘noise’ on the social media front, ultimately translating into a bad rap- for property managers and providers alike.

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In an article written by David Daugherty for Broadband Communities magazine’s October 2012 Issue, he explains, “Noise is an indicator of how well a service provider performs day to day. If residents make noise in the front office about poor internet performance, rest assured they are voicing their discontent socially.”  This is especially a concern in the student housing sector, as students so widely rely on the internet and social media for many daily activities, such as schoolwork and entertainment. At student housing properties, this noise does not go long unheard, as social media sites are an optimal vehicle for the residents to ‘echo’ any issues they might be experiencing. Philip Emer, director of technology for Preiss Properties, states that in some cases, it has even proven helpful to use said social media thread to help diagnose and address certain problems networks may be experiencing. It is no secret that any problems with service not rapidly addressed, have a surprisingly efficient way of presenting themselves to not only fellow residents, but also property management, regional and corporate offices, and the service providers. In the long run, inadequate customer service definitely has the potential to create a poor reputation for all parties involved.

Luckily, there is a solution. It has taken some time, trial, and error, but the industry is now realizing that many former business models are in need of a total revamp, such as self-help and troubleshooting interfaces. It is important that any network used at a multi-unit facility, especially student housing, is fully managed and monitored to assure a seamless user experience. Subscribers are eagerly seeking swift, tech-savvy, easily attainable customer support representatives, and more service-oriented assistance, less reliant on the outdated do-it-yourself model. Daugherty says simply, “key stakeholders must understand that maintaining customer expectations is a never-ending task”.

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Crossing the Bridge to Cellular, Energy, and Financial Efficiency

October 24, 2012

It is important for Property Owners to think ahead while building and/or renovating a property for any number of reasons, but as the green movement and the WiFi revolution advance simultaneously there become more obstacles to overcome, and with that, more solutions.
Richard J. Sherwin, CEO of Spot On Networks states, “The typical apartment owner needs to figure out how to solve the cellular wireless problem”, in an article written for Multifamilybiz.com on October 23, 2012. Sherwin continues, adding, “The signal does not penetrate buildings with energy preserving glass.”, which proves a huge hurdle for Property Owners, as they strive for energy efficiency and top notch technology to suit their tenants.


It is no secret that cell service is huge must for today’s renters; Mike Smith, director or Building Technology Services Group for Forest City Enterprises, knows this firsthand. “As residents tour our properties, they’re looking to see if their phones will work,” says Smith in that same article. Smith continues, “We have projects in Washington D.C. and we go out beforehand and have great cell coverage. Then you put the building up and it’s sustainable and LEED-certified and it kills the reception.”
There are a few solutions available today to combat this issue; however, most are extremely expensive and simply out of reach for many Property Owners. One cost efficient solution is to implement a property-wide wireless internet network, which also offers cell phone data transmission. This affords residents seamless cellular connectivity, even if a building is posing as gate-keeper for cell service. Not only that, but your residents will be thrilled with the adjunct of property wide wireless internet.

The Wi-Fi Revolution… it’s not just for internet

April 2, 2010

One of my favorite benefits of using Wi-Fi in my home is having the ability to stream my Netflix movies to my TV.  I go on my laptop, add a bunch of movies to my queue and then they are up on my big screen TV, thanks to Wi-Fi.  So, I was more than thrilled to read in The Washington Post about the Netflix app for the iPad (which some thought to be only rumor), which is free and allows the user to watch  streaming movies and TV shows over Wi-Fi on the iPad.

I’m calling this a “huge deal”.  People are simply fed up with the insane amounts of money that they pay to stay connected.  If you add up landline phone, cellphone, cable, movie channels and cable or DSL internet service together – you are talking about hundreds of dollars in monthly bills, sketchy service contracts and in many cases less than stellar service (think 3G).

Here comes The Wi-Fi Revolution™!  People now have a choice – they can have the best in internet technology, clear VoIP calling, Cell-Fi™ (cellphone over Wi-Fi) movies, TV, etc. are all made possible at a reasonable cost to the public, thanks to Wi-Fi.  Cellular, cable, DSL, etc – these technologies are becoming obsolete – the public is simply not willing to pay ridiculous prices for connectivity.  It’s The Wi-Fi Revolution™ -a revolution in the way we think, the way we communicate and the way in which we connect to one and other – not to mention how much we are willing to pay for it.  Thanks to the Netflix app, users will now have access to over 20,000 movies, TV shows, etc.  So, drop those Cable movie channels – and get on that Wi-Fi!